Refund policy

RETURN, REPLACEMENT & REFUND POLICY

Effective Date: June 13, 2026

Introduction

Thank you for shopping with AARVELLE PARIS. We are committed to providing premium products and excellent customer service. Please read our Return, Replacement & Refund Policy carefully before placing an order.

Due to the nature of our products and sourcing process, refunds are not available. We offer replacement or exchange only, subject to the conditions outlined below.

Return Eligibility

Return Window:

Customers may request a return, replacement, or exchange within 3 days of receiving their order.

Return Conditions:

To be eligible for a replacement or exchange, the product must:

• Be unused and unworn

• Be in its original packaging

• Include all tags, accessories, and packaging materials

• Be in the same condition as received

Products that do not meet these conditions may not be eligible for replacement or exchange.

Replacement & Exchange Policy

If you receive:

• A damaged product

• A defective product

• A wrong item

You may request a replacement or exchange within 3 days of delivery.

Customers may be required to provide clear photos or videos of the product for verification purposes.

Once approved, our team will provide further instructions for the exchange or replacement process.

Refund Policy

Due to imported and specially sourced products, AARVELLE PARIS does not offer refunds under any circumstances.

Only replacement or exchange requests that meet our eligibility criteria will be accepted.

Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Live Video Before Shipping

For customer confidence, AARVELLE PARIS may provide a live video product verification before dispatch upon request.

Once the customer approves the product and the order is dispatched, standard replacement and exchange terms will apply.

Customer Responsibility

Customers are requested to carefully review product images, descriptions, dimensions, and specifications before placing an order.

Minor variations in color, texture, or appearance due to lighting, photography, or screen settings shall not be considered defects and will not qualify for replacement or exchange.

Mandatory Unboxing Video Requirement

For security and verification purposes, customers must record a complete, uninterrupted unboxing video while opening the package.

The video must clearly show:

• The sealed shipping package before opening

• The shipping label and package condition

• The complete unboxing process without any cuts, pauses, or edits

• The product received inside the package

Any claims regarding:

• Missing items

• Wrong products

• Damaged products

• Defective products

• Incomplete orders

will only be considered if a clear and continuous unboxing video is provided.

Claims submitted without a valid unboxing video may not be eligible for replacement, exchange, or investigation.

AARVELLE PARIS reserves the right to reject claims where the required unboxing video is not available or does not clearly show the issue being reported.

CONTACT US

For any questions, support requests, order updates, replacement requests, exchange requests, shipping inquiries, or general assistance, please contact us:

Website: aarvelle.com

WhatsApp Support: +91 8401004999

Phone: +91 8401004999

Email: care.aarvelle@gmail.com

Customer Support Hours:

Monday to Saturday

10:00 AM – 7:00 PM IST

For faster assistance, we strongly recommend contacting our support team via WhatsApp. Most order-related requests, replacement requests, exchange requests, shipping updates, and customer service inquiries are handled through WhatsApp support.